Free Shipping, Everywhere We Deliver
At Chefman, every order ships free of charge within the contiguous United States and Canada. No minimum purchase, no hidden handling fees — the price you see at checkout is the price you pay.
1. Order Processing Time
- Orders are processed within 1–2 business days (Monday–Friday, excluding U.S. and Canadian public holidays).
- Order confirmation emails are sent immediately after purchase; a separate shipped email with tracking is sent once your parcel leaves our warehouse.
- Orders placed on weekends or holidays begin processing the next business day.
2. Estimated Delivery Time
表格
| Region | Processing | Standard Delivery (free) | Total Estimated Time |
|---|---|---|---|
| United States (contiguous 48) | 1–2 business days | 3–6 business days | 4–8 business days |
| Alaska, Hawaii | 1–2 business days | 5–10 business days | 6–12 business days |
| Canada (all provinces) | 1–2 business days | 5–10 business days | 6–12 business days |
Business days exclude weekends and statutory holidays. Delivery times are estimates and may vary during peak seasons (Black Friday, Cyber Monday, December holidays) or due to weather, carrier delays, or customs processing.
3. What We Ship To
- ✅ Contiguous United States, Alaska, Hawaii
- ✅ All Canadian provinces and territories
- ❌ We currently do not ship to P.O. boxes, APO/FPO/DPO military addresses, or parcel lockers. Please provide a physical residential or commercial street address at checkout.
- ❌ Remote or out-of-postal-code areas may require an additional delivery window; carriers will contact you directly to schedule.
4. Order Tracking
Once your order ships, you will receive an email containing:
- Your carrier (USPS / UPS / Canada Post, depending on destination)
- A unique tracking number
- A link to live tracking updates
Tracking information typically becomes active within 24–48 hours after the shipped email is sent.
5. Customs, Duties & Taxes (Canada)
- All orders shipped to Canada are delivered Delivered Duty Paid (DDP).
- The price you pay at checkout already includes applicable duties, GST/HST/PST, and brokerage fees.
- No additional charges will be collected at the door. If a courier requests a customs fee on a DDP order, please contact our support team before paying.
6. Delayed, Lost, or Damaged Packages
- Delayed shipments: If tracking shows no movement for more than 10 business days after the estimated delivery date, contact us and we will open an investigation with the carrier.
- Lost packages: If a parcel is confirmed lost by the carrier, we will reship your order free of charge or issue a full refund — your choice.
- Damaged items: Please send photos of the outer box and the damaged product to our support team within 7 days of delivery. We will arrange a replacement at no cost.
7. Address Changes & Order Cancellation
- Address changes are accepted only if the order has not yet entered the shipping process — typically within 12 hours of placing the order.
- Once a tracking number is issued, we are unable to modify or cancel the shipment. Please refer to our Return Policy for post-delivery options.
8. Still Have Questions?
Our customer care team is available Monday–Friday, 9:00 AM – 6:00 PM (EST):
- Email: support@[your-domain].com
- Response time: within 24 business hours